Overview
Meet increased demand for flu shots.
During the COVID-19 pandemic of 2020, reducing spread of the flu is crucial to maintaining health and decreasing burdens on medical resources. CDC has distributed 87.5 million doses of flu vaccine to meet the estimated increased demand, with a portion to be administered by Walmart Pharmacy, the third largest pharmacy in the nation.
The project below aims to provide preventative healthcare through a fast, intuitive, and contact-less signup process.
Role
Lead Product Designer & Researcher, Customer Experience.
From concept to handoff, I designed new end-to-end experiences for customer-facing apps. I also wrote the study script and moderated qualitative studies for 12 participants.
- Role: Lead Product Designer and Researcher
- Timeline: 6 weeks
- Platform: iOS, Android, web (desktop and mobile breakpoints)
- Tools: Sketch, InVision, Zeplin, Zoom
- Team members: 23 across 4 time zones, with 2 product designers
Challenge
Help patients save time.
Previously, getting flu shots was a walk-in experience requiring long waits and paper forms. Transforming this paper form into a digital experience allows patients to save time by completing the steps when it’s convenient for them.
Result Snapshot
Customers are saving ~20 min. and associates are saving about 14 min. of process and wait times.
The scheduler is available for more than 4,700 Walmart pharmacies across the country.
See the Full Case Study
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